Frequently Asked Questions

How much will delivery cost?

UK MainlandStandard delivery: £3.50 (unless stated otherwise).Orders sent using this service should arrive in 3-7 working days*Northern IrelandWe deliver to Northern Ireland under the same pricing and terms and conditions as UK mainland. However, we cannot provide a next day service.InternationalInternational delivery is calculated at a checkout.

Can I add to my order after I have placed it?

Our packing process is fully automated, so once an order is placed it cannot be added to. If you want to add more items to your order, you must cancel it or order again.

How do I contact customer service?

If you have any queries or questions, you can contact our customer services team by:Email: [email protected] (or visit our contact page)Office hours are Monday to Friday 8am to 3pm.

How can I track the status of my order?

You can track the status of your order by logging in to your account.

Can I cancel my order?

You have up to 14 days from receipt of your order to change your mind and request a refund. You are responsible for the cost of returning any unwanted item(s) and you must return your items within 14 days of confirmed return/cancellation. It is not always possible to cancel your order before it has been packed and/or dispatched. Your statutory rights are not affected.