Delivery Information

Laylarosa.com deliver to all of the UK, Channel Island and Republic of Ireland addresses.

UK Mainland:

Standard delivery: £3.50 (unless stated otherwise).

Orders sent using this service should arrive in 3-7 working days*

(Excluding weekends and Public Holidays)

Channel Islands and Republic of Ireland:

Standard delivery: £3.50

Orders sent using this service should arrive in 5-7 working days*

(Excluding weekends and Public Holidays)

Returns Policy

If you just don’t want the items we have sent to you, you have 14 days from when you receive them to return them back to us. They must be unused and in their original condition. The returned product/s must include all of the contents including instructions and packaging. If it was part of an offer, ie buy one get one free, then both must be returned to be eligible for a full refund.

We do not cover the cost for returning the products back to us, and we recommend that you obtain a proof of postage receipt when sending the items back, as we do not accept responsibility for products lost or damaged in the post.

The cost of the initial postage paid by you for us to deliver the goods will only be refunded if you have notified us of your intent to return all of the items within the 14 days after you have received them.

Items Not Included In Our Returns Policy

Unfortunately, we are unable to accept returns on the following unwanted items:

  • Products that have been personalised, made to order or customised to your requirements
  • If you have made a spelling mistake on your order and it has been sent for production
  • Toiletries and cosmetics
  • Underwear
  • Perishable products, such as food, inflated balloons and flowers.
  • Non-faulty items that are returned to us, in an unsaleable condition.

Refunds

We will not confirm that we have received your returned parcel. Upon receipt of your items, it will take up to 14 working days to process. Refunds will be made back to the payment method used to make your purchase. Refunds can take up to 5 working days to appear in your account once processed.

Cancellations

If you would like to cancel your order, please click here. Unfortunately, if we have already begun processing your order, we are unable to cancel it, and you will be liable for the cost of returning the unwanted items. Items that are personalised or made to order cannot be cancelled once production has begun, and are excluded from our returns policy.